Terms & Conditions

Please ensure you arrive at least 5 to 10 minutes prior to your scheduled appointment time. On late arrival, the time of your treatment will be adjusted accordingly. This is in consideration of other clients who have a booking following your treatment. Please inform Clemency of any health related issues and medical conditions. These include medication, recent medical & surgery procedures and pregnancy. 

24 hours notice is required to reschedule a treatment time or cancel a booking. Otherwise the full value of the treatment may be charged. A full treatment charge will also apply to a 'No Show' and appointments at Clemency Alice must be held with a valid Credit Card which will be charged at the end of each treatment.